DELIVERY

Delivery of goods to you

We will deliver the goods order by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted. Duration may vary depending on the destination.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Goods for delivery outside the European Community may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient. You assume full responsibility for complying with any importation regulations. Please contact your local customs office for further details.

Pickup of goods

We will put aside the goods order by you in our shops.

The goods can be picked up at our shops by you once we have checked the availability and have given you our order confirmation.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

RETURN POLICY 

Unwanted or Unsuitable Items

 If you are unhappy with a product you have purchased from us, you may return the product within 14 days of delivery for a refund. All products must be returned in their original packaging and in a re-saleable condition (with any seals or wrapping unbroken). You are responsible for the cost of returning unwanted items to us.

Damaged Items

Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.

Faulty Items

In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within 3 days.

Items Received In Error

If you receive an item that you did not order, please notify us within 3 days.

How to Return a Product

Please send an email to: info@callebert.be or call our Customer Service Department on +32 (0)50.33.50.61. Please provide your order number, and a brief explanation of the problem. Please post the goods back to our Customer Services Department.

Our returns address is:

Callebert Design
Wollestraat 25
8000 Brugge
Belgium

 

Please pack the item(s) so that they will not be damaged in transit. Include a copy of your receipt/delivery note and a brief note of the reason for return.


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